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Jan 1, 2013

Digital Edition Troubleshooting

Some Digital Edition Readers are experiencing problems accessing the digital edition. Please follow these troubleshooting tips below.

1) Make sure you are accessing the correct link. The login link for the digital edition is The link can be found at the TOP of the screen at .

2) Sometimes the digital edition will not load because of the “cookies” saved by browsing history. To clear your “cookies” / browsing history:
a. From the home screen, Click 'Settings'
b. Click on 'History'
c. Click 'Clear History' and then click 'Clear browsing data'
d. Select 'Delete cookies and other site plugin data' from the checklist and then click 'Clear browsing data'

3) If you are using an iPad or iPhone and the issue will not load, reboot the device and try again.

3) Many Google Chrome users are experiencing problems. Please try these tips.
a. If you are getting a grey screen it is because the publication is being accessed from a secure URL (https). The publication is using a non-secure URL so Google Chrome requires a further step from the user in order to load the insecure content. For the publication to load simply click on the shield icon in the right corner of the address bar and then click on the “Load Anyway” button.
b. If you still cannot access the Digital Edition, please try another browser.

If you still cannot access the Digital Edition, please contact Customer Service at or (951) 245-6411.