Copyright 2004, Roadracing World Publishing, Inc.

Southern California viewers who rely on Cox Cable Orange County for cable television feed have received notices that the company has moved SPEED Channel to a premium digital package, which will increase the minimum cost of getting SPEED by $15 a month.

A source at Cox let on that if the company gets enough calls protesting the new rates, the decision may be reviewed and possibly reversed.

Viewers who object to the rate increase can call Cox at (949) 240-1212, get a live voice on the phone, ask for customer service and register a strong, yet formal and polite, complaint.

Or they can switch to satellite TV…


More, from a reader:

FIRST PERSON/OPINION

Via e-mail

In regards to Cox Communication and Speedtv Channel Change:

Not only was this an issue to begin with, but when Cox Communications made the switch on Tuesday April the 6th they botched it. Channel 65 was the former home to Speed Channel which was replaced by MTV2. Speed’s new home was to be channel 318, for me this was not a problem since I already subscribe to digital channels and that specific tier of channels. The problem was that the 6th was Two Wheel Tuesday and had the following races that I wanted to tape;

9:00 am FIM WORLD SUPERBIKE Spain – Race 1
10:00 am FIM WORLD SUPERBIKE Spain – Race 2
11:00 am AMA 600 SUPERSPORT Fontana
12:00 pm AMA SUPERBIKE California Speedway
1:00 pm AMA SUPERBIKE California Speedway

Problem was that on the channel guide there was no 318, so I could not tape the races I wanted. I did, however, call up Cox Communications to complain and get a credit, which at first the customer service rep was like “you want me to credit you for 1 day of missed speed, which is like a penny?”

I then had to explain I missed the taping of motorcycle races and then the rep said “what is a fair credit?” I said a couple of dollars would be OK. Cox Communications did end up giving me a credit of $2.00. So I would believe that if enough pressure is applied to Cox Communications a change could be possible. Also forgot to mention that MTV2 did show up right on time on channel 65, like I really cared about another music channel.

John Colvin
WSMC, WERA #698
Aliso Viejo, California

P.S. Love the new magazine format, Just wish I could get it a bit sooner.